One of the things about emergencies and disasters is that you can never accurately predict them. If one could predict accidents and disasters, they would be able to avoid them, but that simply isn't possible. That is why it is so important for you to have disaster recovery plans in place in case something should happen to your clinic. Earthquakes, floods, and fires can have terrible consequences for any business, and your medical practice is certainly not exempt. Imagine what would happen if you faced one of these disasters. What would happen to your patients? They still need your services. Are you ready?
What are some of the things that you can do to help prepare for some unforeseen disaster? You can choose to outsource some of your disaster recovery plans. The companies will still be able to take calls, no matter what the condition of your area is. Even if the power lines are down and regular local phone service is out, your patients will still be in contact with you. These call centers can continue taking messages for you, and some even offer nurse triage services that can give your patients peace of mind when they are unable to contact you directly. They will be able to help with a variety of medical questions and emergencies. When you have many patients calling you because of the local disaster, this can be a real boon.
Rather than waiting for an emergency to strike, start planning for your disaster recovery now. Take the time to find a great company that will be able to take all of those calls when you are unable. In addition, you will want to find other ways that you can prepare around the office. You need to make sure that you have backups of your data, and you need to make sure that you have an updated call list for all of your employees.
It may still be possible to help some of your patients in a disaster situation, even when you are not able to speak directly with them. This will give them a sense of security, something that you should always strive to give your patients. Always make sure that the call center you choose has a staff with a high level of professionalism and all of the proper training, including HIPAA training. This will make disaster recover much easier.